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FAQ

Frequently Asked Questions

 Used Oil Collection and Recycling

1

You can request a used oil collection through our website, app, or by calling us. Once your request is submitted, we will schedule the collection at a time that is convenient for you.

We collect only edible oils. This includes oils from cooking, frying, and food preparation. Oils contaminated with non-food materials, chemicals, or industrial pollutants cannot be accepted.

Yes, we collect used oil from both households and businesses, including restaurants, cafes, and food manufacturing facilities. Different rates may apply depending on the volume and location.

Simply store the oil in a secure, sealed container. Ensure that the container is easily accessible at the time of collection. You don’t need to filter or clean the oil; we will handle that during the recycling process.

Yes, you can schedule a collection for a specific date and time. We will do our best to accommodate your preferred schedule based on availability.

While we accept collections for small quantities, larger quantities may be eligible for a better rate. Please contact us for specific details based on your location and the amount of oil you have.

After collection, the oil is taken to a certified recycling facility. The oil is then refined, filtered, and repurposed into products such as biodiesel, industrial lubricants, soaps, and detergents.

Yes, our oil recycling process complies with all environmental standards. We use eco-friendly methods to purify the oil and convert it into sustainable products like biodiesel.

Yes, if you wish to donate your used oil for community or charity purposes, please contact us. We can provide guidance on how to donate your oil and help facilitate the process.

Payment and Pricing

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We pay a set rate per kilogram of oil, which can vary depending on the oil’s quality and the volume. For specific pricing, please refer to the pricing page on our website or contact customer support.

The price is determined by several factors, including the type and quality of the oil, the quantity, and your location. Prices can fluctuate based on market conditions, but we offer competitive rates.

Payments are typically made via bank transfer, online payment platforms, or credit card. Payments are processed within 7 days after the oil is collected.

There are no hidden fees. The costs of collection are communicated clearly beforehand, and we offer free collection for some quantities. Additional fees may apply for emergency collections or if special equipment is required.

For businesses, we offer payment via bank transfer, checks, and online payment platforms. Custom payment arrangements can be made for larger or recurring orders.

Yes, we require a service agreement to formalize the collection and payment terms. The agreement can be signed online for your convenience.

We generally pay after the oil has been collected and processed. However, for large contracts or bulk collections, we can arrange partial upfront payments.

Service Contract and Terms

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You can sign a contract electronically through our website or app. Once you’ve reviewed the terms and conditions, you can submit your signature digitally.

 

Our standard service contract lasts two years, with automatic renewal unless canceled by either party. You can also opt for a shorter or longer contract based on your needs.

You can cancel your contract with a three-month written notice. There are no penalties for early cancellation, but you must meet the notice period.

Yes, you can modify the frequency of your service. Whether you need daily, weekly, or monthly collections, we can accommodate your needs.

If there isn’t enough oil for a collection, you can reschedule or cancel the pickup. We recommend contacting us in advance if the oil volume changes.

Oil Recycling Process

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The oil is first filtered to remove food debris. Then, it undergoes a refining process where impurities are removed. Finally, the oil is converted into biodiesel, lubricants, and other industrial products.

If disposed of improperly, used oil can be harmful to the environment. Recycling used oil prevents pollution and helps create sustainable products.

No, recycled oil is not suitable for cooking purposes. It is repurposed into products like biodiesel and detergents, which help reduce environmental waste.

The recycling process typically takes a few days, depending on the volume of oil collected and the refining methods used.

We provide a certificate of recycling upon request, which outlines the process and confirms that your oil has been properly disposed of and recycled in compliance with environmental regulations.

Special Services for Businesses

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Yes, we provide customized services for restaurants, hotels, and other food establishments, including scheduled regular collections and bulk oil recycling options.

Yes, businesses with large volumes of oil are eligible for discounted rates. Please contact us for a custom quote based on your business’s needs.

Yes, we provide special containers in large sizes for business use. These containers are designed for easy storage and safe transportation of used oil.

Yes, we can provide detailed reports of your oil collections, including quantities and payment information. These reports can help with your accounting and inventory management.

Purchase of Fresh Products

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We offer a range of fresh edible oils, including vegetable oil, olive oil, sunflower oil, sesame oil, and specialty oils like coconut oil and avocado oil.

Yes, in addition to oils, we also offer a variety of sauces, dressings, and condiments such as tomato sauce, mayonnaise, mustard, and more.

You can place an order directly through our website or app. Simply select the products you need, add them to your cart, and proceed to checkout.

Yes, we offer bulk purchasing options for businesses and large orders. Contact our sales team for pricing and special offers for bulk buyers.

Yes, we offer subscription services for businesses and individuals. You can set up regular deliveries of oils, sauces, and other products to ensure that you never run out.

We offer both organic and non-GMO oils. Please check the product details on our website to find the oils that suit your preferences.

Yes, we offer free samples for new customers. You can request samples of certain products by contacting our sales team.

Customer Support and General Inquiries

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You can contact customer support through email, phone, or our live chat option on the website. We are available Monday to Friday, from 9 AM to 6 PM.

If there is an issue with your order, please contact our customer support team immediately. We will work with you to resolve the issue quickly and efficiently.

Yes, you can track your oil collection status through our app or website. You will also receive notifications when the collection is scheduled and completed.

Terms and Policies

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We offer a 7-day return policy for defective or incorrect items. Please contact customer support to initiate a return and receive a refund.

We recommend using clean, leak-proof containers for oil collection. If you don’t have your own, we can provide you with containers designed for safe oil storage.

Yes, you can cancel or reschedule a collection with at least 24 hours’ notice. If the appointment is canceled within 24 hours, a small cancellation fee may apply.

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